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Meet The New Dispatch: A Chat-Based Interface For Owner Operators

Dispatch is AI-powered truck dispatch software for owner operators. Find loads, call brokers, compare options, plan routes, and more—all in one place.

April 14, 2026

Today, Dispatch is taking a major step forward. What started as TruckSmarter's answer to the grind of finding and booking loads is now a chat-based AI dispatcher, giving owner operators one place to find loads, verify details, plan routes, analyze lanes, and get things done.

Instead of jumping between tools, you tell Dispatch what you need, and it finds loads, call brokers, lines up options for you, and more. TruckSmarter CEO Dan Kao explains:

What Is Dispatch?

Dispatch is an AI-powered dispatcher built for owner operators that shifts the job from manually searching, calling, and comparing loads to handling it all through a single chat interface. Tell it what you need, and it gets to work:

• Find, verify, and compare loads

• Contact brokers and manage outreach

• Plan routes and analyze lanes

• Schedule your next move automatically

Instead of hours of scrolling, dialing, and waiting on hold to talk to a broker, you can tell Dispatch: “ Find me a dry van load out of Chicago going south, call the broker to place a bid, and line up a backup if it falls through.”

It shifts the job from manual searching to running your business through a single interface.

What Can Dispatch Do?

Instead of managing each operational task yourself, you can give Dispatch a single request and it handles the work across loads, brokers, and planning. Want to try it out for yourself? Try a live demo here.

Run multiple tasks at once

Tell Dispatch to work across several loads in parallel to call brokers, compare options, organize responses, and schedule follow ups in one place.

Examples:

• “Call on these four loads, prioritize the second, let me know who picks up first, and schedule a follow up call if you don’t hear back.”

• “Compare these 3 loads and tell me which one nets me the most after deadhead and fuel.”

Benefit: Evaluate more options in less time without restarting your search.

Workflow chaining (command + do)

Combine multiple steps into a single request so Dispatch can execute them in sequence, without switching tools or re-entering information.

Examples:

• “Find me a load out of Houston going north, check the rate, call the broker, and line up a backup if it doesn’t work.”

• “Find me a dry van load out of Fresno going northeast, paying above market, picking up tomorrow—and call the broker to place a bid.”

Benefit: Fewer steps between finding and booking a load.

Always-on execution

Dispatch keeps working in the background to monitor loads, track rate changes, and follow up with brokers even when you’re not in the app.

Examples:

• “Watch this lane overnight and text me if something better comes up by 9am.”

• “Check for new loads at 6am and follow up with that broker if I haven’t heard back.”

Benefit: Stay on top of opportunities without constantly checking your phone.

Automation of repetitive work

Dispatch handles the back-and-forth that comes with booking freight so you don’t have to repeat the same steps.

Examples:

• “Call the broker tomorrow, get the pickup details, and text me back if it’s worth taking.”

• “Reach out to that broker next week to stay top of mind for similar loads”

Benefit: Spend less time chasing information and more time driving.

Constraint-based requests

Give Dispatch clear guidelines so it filters and prioritizes the right loads for you.

Examples:

• “Only show me loads above $3/mile that keep me in New York state.”

• “Find something that avoids New York, keeps me in the Southeast, and gets me home by Friday.”

Benefit: Make better decisions without extra research or guesswork.

Market insights on demand

Dispatch helps you understand what’s happening in the market so you can plan ahead.

Examples:

• “What lanes are paying best out of Dallas next week?”

• “Is this rate solid for this lane right now?”

Benefit: Make smarter decisions with real-time context.

If you can ask it, Dispatch can act on it. You move from searching and reacting to directing and executing.

How to Get Started With Dispatch

Getting started with Dispatch is easy, even if you have never used AI dispatch software before:

1. Open Dispatch or sign up to get access

2. Enter what you need in plain language

3. Dispatch searches, verifies, and takes action

There is no new system to learn. If you can describe what you want, Dispatch can handle the rest.

Dispatch vs. Load Boards

Load boards changed the industry, but they haven’t changed since. Most of these tools today still rely on the same model:

Load boards: You enter filters, scan results, call brokers, and repeat the process.

Dispatch: Chat, and it finds loads, checks rate quality, calls brokers, waits on hold, connects you when someone answers, and lines up backup options if needed.

Instead of acting like a static load board for owner operators, Dispatch functions as a working assistant that handles the steps between search and booking.

Try Dispatch

What if you could run your whole operation from a single chat window? Dispatch is free for a limited number of requests each week (you can upgrade to unlimited requests for $49/month). Put it to work finding and comparing loads, checking market rates, negotiating rates, and handling the back and forth with brokers, so you can focus on driving.

Trucking Terms To Know

AI Dispatching

A category of trucking software where an AI assistant finds, verifies, and books loads based on plain language requests, replacing the manual work of searching load boards and calling brokers.

Workflow Chaining

Combining multiple steps, like finding a load, checking the rate, and calling the broker, into a single request that Dispatch executes in sequence without the driver switching tools or re-entering information.

Always-On Execution

Dispatch's ability to keep working in the background, monitoring lanes, tracking rate changes, and following up with brokers, then notifying the driver only when something needs their attention.

Constraint-Based Request

An instruction that gives Dispatch specific guidelines, like minimum rate per mile or a home-by date, so it filters and prioritizes loads that meet those conditions automatically.

Market Insights

Real-time context Dispatch provides on lane rates and demand, helping owner operators judge whether a rate is solid or decide where to look next.

FAQ

What is AI dispatching in trucking?

AI dispatching is a way for owner operators to find, compare, and book loads using an AI assistant instead of manually searching load boards and calling brokers. The driver describes what they need in plain language, and the AI handles the search, verification, and outreach.

How is Dispatch different from a regular load board?

A load board requires manually entering filters, scanning results, and calling brokers to negotiate and confirm details. Dispatch works from a single request: it searches for matching loads, checks whether the rate is solid for that lane, calls the broker to confirm pickup details or place a bid, and lines up backup options if the first one falls through. Load boards give you listings.

Does Dispatch actually call brokers, or just find loads?

Dispatch places real phone calls to brokers on the driver's behalf, waits on hold if needed, confirms pickup and rate details, and reports back once it connects. It discloses that it's an AI if a broker asks. This goes beyond a typical load-matching tool, which stops at showing you a listing and leaves the calling and negotiating to you.

Is Dispatch free, and does it charge a commission on loads?

Dispatch is free for a limited number of requests each week, with a $49 a month Dispatch Unlimited option for drivers who need more. Either way, Dispatch never takes a percentage of the load. That's different from a traditional dispatcher, who typically charges 3 to 10% of the rate for the same work.